FAQ
Questions? We’ve got answers.
Everything about orders, shipping, returns and our coffee wood chews.
Orders & shipping
How long does shipping take?
In-stock orders ship within 1–2 business days and usually arrive in 4–7 business days within the US. See Shipping Options for details.
How can I track my order?
Track your package on 17TRACK with the tracking number from your shipping confirmation email.
Can I change or cancel my order?
Please email us at info.gowgow@gmail.com as soon as possible with your order number and we’ll do our best to help before it ships.
Returns
What is your return policy?
You can return items within 30 days of delivery if they are new, unused and unchewed, in their original packaging. Return shipping is paid by the customer. Read the full Refund Policy.
How do I start a return?
Email info.gowgow@gmail.com with your name, order number and reason. We’ll reply with the return address.
Our coffee wood chews
Are GowGow chews good for my dog?
Our chews are made from 100% natural coffee wood. Chewing helps clean teeth, massage gums, relieve stress and keep your dog busy. Always supervise your dog while chewing.
How do I choose the right size?
Extra Small for dogs under 20 lbs, Small under 33 lbs, Medium 33–55 lbs and Large 50–99 lbs. When in doubt, size up. Not recommended for aggressive chewers.
How often can my dog chew?
A 20-minute chew session is a great daily routine. Adjust to your dog’s size, chew strength and habits.
Are they suitable for puppies and senior dogs?
Our chews are suitable for dogs 6 months and older. Senior dogs with fragile teeth should chew gently and under supervision.
What if small pieces break off?
Coffee wood is naturally soft and may shed small fibers as your dog chews. Check the chew regularly and remove any small hardened pieces.
Still have questions?
We reply within 24 hours — Mon–Fri 8am–11pm EST, Sat & Sun 9am–6pm EST.
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