FAQ

  • Are GOWGOW chews good for my pet?

At Gowgow, your pet’s well-being and health are paramount. Our chews undergo stringent testing to guarantee the highest quality standards. Each product is meticulously selected from sustainable sources, and we implement rigorous quality control measures from sourcing to manufacturing and transportation. Rest assured, Gowgow chews are crafted with utmost care and attention to detail, ensuring your cherished companion enjoys a delightful chewing experience.

  • What are the benefits of giving my pet GOWGOW chews?

Gowgow chews are a treasure trove of benefits for your pet’s health and happiness. They not only promote dental health and provide mental stimulation but also contribute to your dog’s overall well-being. Moreover, chewing on Gowgow chews can effectively alleviate stress and anxiety, making them a stellar choice for countless dogs.

  • How often should I give my pet GOWGOW chews?

Determining how often to treat your pet to Gowgow chews hinges on their unique needs and chewing tendencies. Dogs have an innate inclination to chew, and a satisfying 20-minute chew session can serve as an excellent stress-reliever and source of entertainment. As a rule of thumb, we suggest incorporating our chews into your pet’s daily regimen, always keeping a watchful eye. However, you’re the expert on your pet’s preferences, size, chew strength, and behavior, so feel empowered to adjust the frequency and type of chews accordingly.

  • Can I give GOWGOW chews to my pet if they have allergies?

Gowgow chews are made from 100% natural coffee wood, with no added chemicals, dyes or flavors. Every dog is different, so if your pet has known allergies or sensitivities, please check with your veterinarian before introducing any new chew and watch for any reaction.

  • How do I choose the right GOWGOW chew for my pet?

Choosing the ideal Gowgow chew for your furry friend is effortless with our innovative Chew, available at Gowgow. Whether your pet is a light chewer or a robust one, our diverse range of options, including “original” wood chews, red deer antlers, sheep horns, and briar roots, ensures there’s something for every preference and requirement. Designed to accommodate dogs of all breeds, life stages, and sizes, each chew is tailored to meet various needs. Should you need assistance, our dedicated customer service team is always available to guide you through the selection process.

  • Are GOWGOW chews suitable for puppies and senior pets?

Gowgow chews cater to pets aged 6 months and older, spanning from playful puppies to wise seniors. However, it’s important to note that senior dogs with few or delicate teeth should chew gently, and a smaller size may be more comfortable for them. Regardless of age, always supervise your dog while they’re chewing to ensure their safety and enjoyment.

  • What should I do if my pet doesn't like GOWGOW chews?

Although many pets adore the taste and texture of Gowgow chews, we recognize that preferences can differ. If your pet doesn’t immediately take to our chews, fret not. Experiment with offering them in various ways or at different times. Additionally, we encourage you to share our chews with a furry friend or neighbor’s dog to spread the joy!

  • Can I return GOWGOW chews if my pet doesn't enjoy them?

At Gowgow, we’re certain that your pet will adore our chews. However, if for any reason you’re not completely satisfied with your purchase, we provide the Gowgow Chew On This Satisfaction Guarantee. If the product remains unchewed and falls within the guidelines outlined in our Shipping & Refund Policy, simply reach out to our customer service team within 30 days of the delivery date, and we’ll gladly assist you with a resolution.

 

Help center

Questions? We’ve got answers.

Everything about orders, shipping, returns and our coffee wood chews.

Orders & shipping

How long does shipping take?

In-stock orders ship within 1–2 business days and usually arrive in 4–7 business days within the US. See Shipping Options for details.

How can I track my order?

Track your package on 17TRACK with the tracking number from your shipping confirmation email.

Can I change or cancel my order?

Please email us at info.gowgow@gmail.com as soon as possible with your order number and we’ll do our best to help before it ships.

Returns

What is your return policy?

You can return items within 30 days of delivery if they are new, unused and unchewed, in their original packaging. Return shipping is paid by the customer. Read the full Refund Policy.

How do I start a return?

Email info.gowgow@gmail.com with your name, order number and reason. We’ll reply with the return address.

Our coffee wood chews

Are GowGow chews good for my dog?

Our chews are made from 100% natural coffee wood. Chewing helps clean teeth, massage gums, relieve stress and keep your dog busy. Always supervise your dog while chewing.

How do I choose the right size?

Extra Small for dogs under 20 lbs, Small under 33 lbs, Medium 33–55 lbs and Large 50–99 lbs. When in doubt, size up. Not recommended for aggressive chewers.

How often can my dog chew?

A 20-minute chew session is a great daily routine. Adjust to your dog’s size, chew strength and habits.

Are they suitable for puppies and senior dogs?

Our chews are suitable for dogs 6 months and older. Senior dogs with fragile teeth should chew gently and under supervision.

What if small pieces break off?

Coffee wood is naturally soft and may shed small fibers as your dog chews. Check the chew regularly and remove any small hardened pieces.

Still have questions?

We reply within 24 hours — Mon–Fri 8am–11pm EST, Sat & Sun 9am–6pm EST.

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